Policies
Booking & cancellation policy
Booking
Booking requests submitted online are not confirmed bookings. Staff will review availability and send a quote.
A reservation is confirmed only after the required payment (downpayment or full payment, as quoted) is received and verified.
Rates are per 24-hour package: your stay ends 24 hours after your check-in time for each package booked.
Cancellation
If a reservation is cancelled within 48 hours of the scheduled check-in time, all room reservation payments are non-refundable.
For cancellations made earlier than 48 hours before check-in, please contact us; requests are reviewed by management.
No-shows and early departures are reviewed by management.
Example
For a scheduled check-in of October 10 at 2:00 PM, a cancellation made on or after October 8 at 2:00 PM (but before arrival) is within the 48-hour non-refundable window.